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PRODID:https://www.diw.de/de/diw_01.c.806339.de/veranstaltungen.html
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UID:diw_01.c.1012044.en
LOCATION:Francine D. Blau Room,DIW Berlin,3.3.002b,Anton-Wilhelm-Amo-Strasse 58,10117 Berlin
SUMMARY:Reputation Laundering
DESCRIPTION:11:30 - 12:30 // This project studies how the removal of negative online reviews through defamation claims affects firms’ digital reputation. Using data from Google Maps and comparison platforms such as Booking and Tripadvisor, we examine whether firms with removed reviews appear more favorably rated on Google relative to their ratings elsewhere. The results provide evidence of rating laundering: review removals are associated with higher Google ratings across several sectors, including food, hotels, medical services, and clinics. These findings suggest that defamation-based review removals can systematically alter online ratings and affect the information consumers observe when evaluating firms.
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260701
DTSTAMP:20260628T220000Z
URL:https://www.diw.de/en/diw_01.c.1012044.en/events/reputation_laundering.html
ORGANIZER;CN=Themistoklis Kampouris:mailto:tkampouris@diw.de
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